Position Overview

Immediate Supervisor

Positions Supervised

Primary Responsibilities

• Provide friendly, respectful, and responsive customer service in accordance with Library values and standards.
• Interpret the Library's mission, policies, procedures, and services in a customer-focused manner.
• Carry out opening and closing procedures.
• Sort, organize, shelve, and shelf-read library materials, including books, periodicals, and audiovisual materials.
• Assist customers with directional questions and the use of library equipment, including public computers, copier, printer, fax machine, scanner, and other technology.
• Assist customers with the online catalog (OPAC), Internet resources, electronic databases, digital collections, and other library technologies.
• Perform circulation functions using the integrated library system, including:
  • Checking materials in and out
  • Registering new library cardholders
  • Processing holds and reserves
  • Collecting fines and fees
  • Responding to patron account inquiries
• Provide basic reference and readers' advisory assistance in person, by telephone, and through electronic communication.
• Assist in maintaining a clean, organized, safe, and welcoming library environment.
• Assist with library displays, exhibits, and merchandising of collections.
• Assist with library programs and outreach activities, including room setup, technology support, and off-site events as assigned.
• Perform other duties as assigned.

Secondary Responsibilities

• Processing and preparing new library materials for circulation.
• Physical processing, repair, and maintenance of library materials.
• Retrieval of overdue materials and responding to patron questions regarding overdue accounts.
• Collection shifting and inventory projects.
• Technology setup for library programs and events.
• Other operational projects that support Library services.

Knowledge, Skills, and Abilities

• Knowledge of or ability to learn library services, collections, and policies.
• Ability to use the library's integrated library system, online catalog, and standard office software.
• Excellent customer service, interpersonal, and communication skills.
• Ability to remain professional and composed while resolving customer concerns.
• Ability to work cooperatively with coworkers, volunteers, and the public.
• Ability to understand and follow oral and written instructions.
• Ability to organize materials accurately using alphabetical, numerical, chronological, and Dewey Decimal order.
• Ability to perform basic copy cataloging and collection maintenance tasks after training.
• Ability to accurately handle cash transactions and operate a cash register.
• Ability to operate office equipment including computers, printers, copiers, scanners, fax machines, and telephones.
• Strong attention to detail and organizational skills.
• Flexibility to adapt to changing priorities and technology.
• Ability to maintain confidentiality and provide courteous service to all patrons.
• Dependability, initiative, and the ability to work independently.
• Willingness to work a flexible schedule, including evenings and weekends.

Physical Demands

• Stand for extended periods.
• Read call numbers, titles, labels, and computer screens.
• Reach above shoulder height and below the waist to retrieve or shelve materials.
• Lift, carry, push, or pull up to 30 pounds.
• Push and pull fully loaded book carts weighing 50–100 pounds using proper lifting techniques.
• Perform repetitive tasks with speed and accuracy.
• Work for extended periods using a computer.

Education, Training, and Experience

• High school diploma or GED preferred; applicants currently working toward a diploma may be considered.
• Must be at least 18 years of age.
• Previous customer service, library, or public service experience preferred.

Employment Requirements

• Successful completion of a background check.
• Successful completion of a drug screening.

Status